Dear Gas Customer

We’re upgrading our gas network in South Scotstoun

We’ll be replacing our old metal gas mains and services with new plastic pipes. This work is essential to make sure that you and your neighbours continue to receive a safe and reliable gas supply.

SGN’s Contractor Pipeline Energy Solutions will be carrying out this project.

The project will begin between the 30/03/2026 and 31/03/2026. It should be finished in around

4 weeks.

What does this mean for you?

If we need to turn off the gas supply to your property, we’ll give you seven working days’ notice.
If possible, our team will speak to you to discuss this. Depending on where your gas pipe and meter are located, we might need to come into your home so someone will need to be there on the agreed date. 

Getting it right
We work hard to deliver the highest levels of customer service, but if we get it wrong, you can find information on our guaranteed standards at sgn.co.uk/noticeofrights

Extra help

Our engineers will visit gas customers on the Priority Service Register to offer extra support during our work. This includes a free electric heater and hot plate when their gas is off. 

You may have elderly or vulnerable neighbours who need support but are not on our list.
Please call us on 0800 975 1818 or email customer@sgn.co.uk and we can help them get added to the priority services register. As well as support during our work, they could get help to access free benefits.

For this letter in a different language, please call us on 0800 975 1818.

Thank you in advance for your co-operation.

Gary Smith, Project Manager