CEC Review of Assisted Collections

The letter below is being sent out to existing users of this assisted service. Please ensure you complete the form if you wish to continue with the service.

As you may be aware the service is designed to help where members of a household are physically unable to move wheeled bins or boxes to the kerbside for us to collect. Our crews collect, empty and return a residents bin(s) to a storage position at an agreed location within the boundaries of their property. We can arrange for an assisted collection on a temporary basis (6 months), or on a long-term basis depending on their specific circumstances.

There are currently around 7500 existing assisted collections and there has not been a review of these for a number of years. We believe there may some which are no longer required but we have not been informed of the change. Therefore we are checking whether resident still requires the service and gathering information which help us contact them in the future. A DPIA has been completed and all personal information gathered in this exercise will be handled carefully and in accordance with the relevant legislation.

CEC Waste and Cleansing