❗️Upcoming Operational Changes❗️
In response to patient feedback and to make our service more sustainable for the future population growth of South Queensferry, we will be making changes to the way we operate from Monday 5th June.
We will operate through pre-bookable appointments only now. This allows you to book ahead for a day that suits you. You will be offered an appointment within appropriate timescales.
We will no longer be holding appointments to be released each morning, meaning that you do not have to ring at 8am in the morning to book your appointment.
We will still have emergency GP appointments available for urgent medical problems that cannot wait and need to be seen on the day. There will be a strict protocol in place for this for the team to follow and we ask that this is respected.
If you require assistance from the emergency GP then you must be available for the call back and the possibility of being invited in to see the GP at any time within surgery hours.
These requests should only be made by or on behalf of patients who are housebound, terminally ill or it would be unsafe for them to travel to the surgery.
We ask that all requests are made by 11am. If requests are made after this time, a visit may be scheduled for another day or advice will be given over the phone.